How to Write a Nursing Home Resident’s Discharge Notice and Stay Out of Hot Water!

If you have recently accepted a new facility, one of the first things you need to do is review their discharge policy and the discharge letter/notification they are using – if they are using one at all. Many facilities do not have a standard template fo...

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Emotional Control – The Nursing Home Leader’s Lost Attribute

One of the most difficult things I had to learn early on in my career is to control my emotions.  Emotional control, emotional maturity, whatever you want to call it, is one of the single most important things that will determine your success or failure.  I...

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Leadership and the River Bank Builder

Whenever someone used to ask me how I would describe my leadership style, I never had just one answer.  You see, it changes.  I am a leader for a large group of healthcare professionals.  I am also a coach for most of the time.  But I also am a mentor, ...

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The 5 C’s of Long Term Care

Decisions, decisions!  Nursing home administrators are faced with the task of making decisions multiple times each day.  Many times there really isn’t a clear right answer for the decision to be made.  So, how does one know what to do?  Over my year...

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How the “Victim” Mentality Kills Employee Morale

Do you want to know how to increase your employee’s morale? Do you want to know how to spot the troublemakers in your staff? Would you like to know the one person who is destroying your team? Well, that’s easy!  Just look for the person who is alw...

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Getting Employees on the Customer Service Bandwagon with I-Care

No matter how good of a job you do personally, you’re only as good as your worst empolyee.  So, if your CNA is in a hurry and doesn’t respond to a resident’s questions in a respectful manner, or if a call light stays on for 20 minutes and yo...

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