Believe it or not, 90%+ of the staff members working in a nursing home have no idea of how the facility is assigned deficiencies (usually called tags or F-tags) or what the letter grade it receives actually means.  I am going to give you a quick and easy look at how deficiencies are cited per the scope & severity grid I included below. SCOPE As you can see, we have a box with several columns and rows of letters.  The columns...

Do you want to know how to increase your employee’s morale? Do you want to know how to spot the troublemakers in your staff? Would you like to know the one person who is destroying your team? Well, that’s easy!  Just look for the person who is always the victim. You know who I’m talking about.  There’s one in every facility. They’re pretty easy to spot; they’re always the victim of some injustice and...

I was talking to my friend the other day about a work issue she had and she asked what I thought the next step should be.  I asked if she’d spoken with her boss to which she replied, “Which one?” “The one you actually answer directly to,” was my response.  This raises an interesting question: How Many Bosses Can You Really Have? I have seen many companies with chain-of-command issues.  Their structure made...