How a Thank You Card Can Save Your Nursing Home!

Oftentimes, when a facility has had survey issues or turnover in leadership, employee morale also suffers.  One nice little tool that can drastically improve morale in your facility is the Thank You note. You should attempt to create an atmosphere of not just...

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Using Your Relationships – A Little-Known Nursing Home Marketing Trick

One of the tricks I came across in marketing nursing homes is to partner with other vendors and providers in the industry.  “Well, that’s not a big secret, Mark.  Everyone knows this,” you might think.  But, do you know how to utilize thes...

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I Don’t Pass Out Paychecks Early!

It never fails, someone needs to pick up their paycheck before the scheduled paycheck disbursement time.  We’ll say 2:oo pm on Friday.  You know that there is a reason you were told not to let the paychecks go early.  You know that if you let one empl...

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The DreamCatcher Program: A Common Goal for Staff, Residents, and Families

Are your residents complaining that there is nothing to do?  Is your employee morale at an all-time low?  Do you feel the need to grab a couple pairs of boxing gloves and let your CNAs and LPNs just go at it?  Do you have family members with nothing better ...

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An Administrator’s Best Friend

Here is a picture of a nursing home administrator’s best friend.  No, not my dog!  It’s the watermelon book sitting behind him. (Although, my Boston Terrier, Maverick,  ranks right up there, too!) The Long Term Care Survey book, F-tag book, or ...

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How to Run a Care Plan Meeting

Care Plan Meetings, also called Care Conferences or IDT Meetings with the Resident and/or Family are an important part of your resident’s stay at the facility.  They are necessary to ensure that no communication has been lost and that we are answering all q...

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Getting Employees on the Customer Service Bandwagon with I-Care

No matter how good of a job you do personally, you’re only as good as your worst empolyee.  So, if your CNA is in a hurry and doesn’t respond to a resident’s questions in a respectful manner, or if a call light stays on for 20 minutes and yo...

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