How to Eliminate Dietary Complaints… for Under a Buck!

I originally got started in longterm care through the Dietary Department.  I had previous restaurant experience, so that was a plus on my resume when I applied for a position at a local V.A. nursing home. I was hired as the Foodservice Supervisor and within a...

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The DreamCatcher Program: A Common Goal for Staff, Residents, and Families

Are your residents complaining that there is nothing to do?  Is your employee morale at an all-time low?  Do you feel the need to grab a couple pairs of boxing gloves and let your CNAs and LPNs just go at it?  Do you have family members with nothing better ...

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Getting Employees on the Customer Service Bandwagon with I-Care

No matter how good of a job you do personally, you’re only as good as your worst empolyee.  So, if your CNA is in a hurry and doesn’t respond to a resident’s questions in a respectful manner, or if a call light stays on for 20 minutes and yo...

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