I originally got started in longterm care through the Dietary Department.  I had previous restaurant experience, so that was a plus on my resume when I applied for a position at a local V.A. nursing home. I was hired as the Foodservice Supervisor and within a short period of time became the Dietary Manager.  One of the first problems I faced was the poor staff morale, poor quality of food produced, and multiple dietary complaints on...

“What gets measured gets managed.” Peter Drucker Share this:FacebookShareStumbleUponDiggEmailRedditPrint

I had someone tell me recently that they did not know what to do with a bad employee.  My first thought was, “What do you mean you don’t know what to do?  Teach them, coach them, hold them accountable, write them up when necessary, give them an action plan, or get rid of them.   What’s so hard about that?” I guess there’s a lot hard about that.  Many times these things are not done because the supervisor...

One of the mistakes that many of us make when our facility is census-challenged is to begin taking and admitting whatever referrals we can get.  This can create tons of problems in your facility.  Obviously, a good rule of thumb is to ensure that clinically you can take of the patient, that financially they have a payor source, and you’re not going to lose money on them.  However, there are other factors to consider.  Namely, is...

For the past few years, everytime I took over a new facility, one of the first things I did was to distribute my BASICS MEMO to each and every employee and go through it with them in my first inservice.  Then, every new hire orientation had time set aside for me to personally sit down with new team members and go over the basics with them, too. The BASICS MEMO was compiled after having to troubleshoot many facilities and seeing the same...

Today, we have a guest post from our friend Daniel over at Cherry Hill Adult Family Home.  The point of view is from an assisted living perspective, but we can find many similarities in the NH industry.  You can see Daniel’s Assisted Living Blog HERE. You’ve done your background checks, screenings, and interview and have selected a new caregiver to start training in your assisted living facility. Although you’ve done everything...