Staffing and Special Schedules

I typically don’t hire individuals with special schedule needs.¬† It never fails that when a facility is desperate for CNAs, housekeepers, dietary staff members, etc., we see many employees hired that have only special times and days that they can work.¬...

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Leadership and the River Bank Builder

Whenever someone used to ask me how I would describe my leadership style, I never had just one answer.  You see, it changes.  I am a leader for a large group of healthcare professionals.  I am also a coach for most of the time.  But I also am a mentor, ...

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I Don’t Pass Out Paychecks Early!

It never fails, someone needs to pick up their paycheck before the scheduled paycheck disbursement time.¬† We’ll say 2:oo pm on Friday.¬† You know that there is a reason you were told not to let the paychecks go early.¬† You know that if you let one empl...

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How the “Victim” Mentality Kills Employee Morale

Do you want to know how to increase your employee’s morale? Do you want to know how to spot the troublemakers in your staff? Would you like to know the one person who is destroying your team? Well, that’s easy!¬† Just look for the person who is alw...

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How Many Bosses Can You Really Have?

I was talking to my friend the other day about a work issue she had and she asked what I thought the next step should be.¬† I asked if she’d spoken with her boss to which she replied, “Which one?” “The one you actually answer directly t...

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Getting Employees on the Customer Service Bandwagon with I-Care

No matter how good of a job you do personally, you’re only as good as your worst empolyee.¬† So, if your CNA is in a hurry and doesn’t respond to a resident’s questions in a respectful manner, or if a call light stays on for 20 minutes and yo...

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That’s Not My Job!!!

“That’s not my job.” or “That’s not my resident.” Sound familiar?¬† Sure it does.¬† I have heard these two¬†phrases in just about every facility at one point or another.¬† I actually do not allow¬†them to be used in any nurs...

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