Oftentimes, when a facility has had survey issues or turnover in leadership, employee morale also suffers.  One nice little tool that can drastically improve morale in your facility is the Thank You note. You should attempt to create an atmosphere of not just catching people doing something but catching people doing something right.  There are several ways to do this.  Obviously, one is to make rounds and observe.  Secondly, you can...

One of the most difficult things I had to learn early on in my career is to control my emotions.  Emotional control, emotional maturity, whatever you want to call it, is one of the single most important things that will determine your success or failure.  I firmly believe that it was the realization of this fact early on that helped propel me toward success. How many times has one of your staff members brought you some information on...

Whenever someone used to ask me how I would describe my leadership style, I never had just one answer.  You see, it changes.  I am a leader for a large group of healthcare professionals.  I am also a coach for most of the time.  But I also am a mentor, a shoulder to cry on, even a drill sargent at times. I’m a peacemaker, a businessman, a dollars & cents watcher, and a check and balance for clinical outcomes.  I’m...

Are your residents complaining that there is nothing to do?  Is your employee morale at an all-time low?  Do you feel the need to grab a couple pairs of boxing gloves and let your CNAs and LPNs just go at it?  Do you have family members with nothing better to do than to count how many times your CNA checked the other resident across the hall and then tell that family the result? If not addressed, rest assured, this will not go away. ...

Do you want to know how to increase your employee’s morale? Do you want to know how to spot the troublemakers in your staff? Would you like to know the one person who is destroying your team? Well, that’s easy!  Just look for the person who is always the victim. You know who I’m talking about.  There’s one in every facility. They’re pretty easy to spot; they’re always the victim of some injustice and...